Privacy Policy

This privacy policy sets out how Insect Lore uses and protects any information that you give Insect Lore when you use this website. Insect Lore is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Insect Lore may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

Information We Collect

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly. Why We Need Your Information and How We Use It We rely on a number of legal bases to collect, use, and share your information, including: as needed to provide services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Insect Lore Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Insect Lore Policy and Terms of Use.

 

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including: as needed to provide services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Insect Lore Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Insect Lore Policy and Terms of Use.

 

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows: Service providers. We engage certain trusted third parties to perform functions and provide services for us, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services. Business transfers. If we sell or merge our company, we may disclose your information as part of that transaction, only to the extent permitted by law. Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

 

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. I generally keep your data for the following time period: 7 years

 

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Amazon Web Services, Sage Pay, Paypal, and Google Cloud are Privacy Shield certified. We would only upload posts (such as photos, comments, etc) on social media with your express permission.

 

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below: Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request. Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. We use cookies and similar technology (such as pixels and tags) when you visit our Site to analyse the web traffic, to optimize the performance and content of the website and to promote trust and security. Cookies are small text files that are stored by your Internet browser on your computer. We generally use the following types of cookies for the following purposes:

Necessary: These cookies are necessary for you to interact with our website’s basic features. For example, they allow you to navigate the site and app, securely access important areas like your shopping cart, and more. Also, necessary cookies are used to maintain the website's security features.

Customer Preferences: These cookies help us remember your actions, so your site experience is tailored to your unique needs. This is how the site remembers items you viewed recently and makes certain interactions faster, like search. These cookies are also needed to preserve your preferences.

Analytics: These cookies send data to Insect Lore for the purpose of analysing customer behaviour so we can learn from your interactions to improve site and app experience for everyone. For instance, this data helps us better understand how users are finding information and which areas of the site or app are most helpful. This way we can evaluate Site performance and functionality to continuously develop, customise, and improve our services and offerings.

Advertising: These cookies are needed to ensure we are advertising on appropriate sites and to enable Insect Lore’s online advertisements to be tailored to your personal interests.

These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our online marketing campaigns. We use cookies to help us identify and retarget users who have already taken an interest in our products both on our Site and on third-party websites. For example, we may specifically target users by creating advertising material that is based on the users' previous behaviour and interests. Interest-based ads are displayed based on information about your activities, such as searching or purchasing a product on the website or app, visiting websites that contain our content or ads, or interacting with our tools. We do this using various digital marketing networks and ad exchanges such as the Google Display Network, as well as specific services offered by some websites and social networks, such as Facebook.

 

Facebook

We utilize Facebook as an advertising service provider and their web beacons (i.e. the Facebook Pixel) to help personalize advertisements on the Facebook platform. For this purpose, we may use and share information about how you use our Site and certain personal information about you with Facebook via the Facebook Pixel and by sending the information directly from our servers. This enables Facebook to help us deliver more relevant advertisements, and to produce anonymous metrics and analytics, including conversion statistics related to ad campaigns. They accomplish this by using the beacons to limit the number of times you see an advertisement, to understand products you may be interested in and to understand how effective a particular ad is in driving a user to make a purchase.

Within the scope of online behavioural advertising, we also use the Facebook tool Custom Audience. We generate a hash value from your data (which may include name, email address, gender, date of birth, phone number, city, state and postcode) and send it to Facebook for analysis and marketing purposes. Facebook compares the hash value with the hash values of their own user data they already have. Through this comparison, Facebook learns which of our users is also a Facebook user. We learn whether a match exists and can target our advertising measures.

The data they collect and cookies they may set are subject to their privacy policy. You can read more and change your preferences on Facebook here: https://www.facebook.com/privacy/explanation.

 

Google (Advertising Services)

We utilize Google's ad platforms—specifically Product Listing Ads, Adwords, Search Engine Ads, and Ad Serving. Google's web beacons are used to help personalize ads, optimize campaign performance in order to reduce costs, and to produce anonymous metrics and analytics, including conversion statistics related to ad campaigns. They accomplish this by using the beacons to limit the number of times you see an advertisement, to understand products you may be interested in, and to understand how effective a particular ad is in driving a user to make a purchase. The data they collect and cookies they may set are subject to their privacy policy and can be viewed here: https://policies.google.com/privacy. You can change your preferences about the adverts you see on Google by clicking here: www.google.com/settings/ads.

 

Cookie Settings

Apart from the necessary cookies (and similar technologies), which are essential for accessing and using our website, we only use cookies (and similar technologies) with your consent, which you can grant, refuse or revoke at any time for each type of cookie (and similar technologies). You can manage and adjust your cookie settings at any time by clicking the "Cookie Settings" link in the footer of our website. Please note that your cookie settings may be reset if you delete your browser cookies, so you may need to re-enter them.

You can also generally prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our Site.

You can also opt-out of receiving some third-party interest-based ads, or learn more about behavioural advertising, by visiting www.youronlinechoices.eu. Please note that if you opt out of behavioural advertising, you will still see advertisements - they will just not be tailored to your interests.

 

Email Marketing

If you provided your consent, we will send you marketing communications by email to keep you informed of new products, promotions, and other information we think may be of interest to you. In compliance with applicable law, we will also send you marketing communication per email, if you have purchased a product from us and have not unsubscribed from receiving marketing emails. We will also send you marketing communication per postal mail.

You can stop receiving marketing messages from us at any time through your preferences here or by contacting us at hello@insectlore.co.uk. To stop direct marketing messages you can also click on the "unsubscribe" link in any marketing email you receive from us. Once you do this, we will update your profile to ensure that you do not receive further marketing messages from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will not stop sending you administrative and services communications (such as order updates and other important or transactional information).

Please note that if you use more than one name or email address when communicating with Wayfair or using the Site of App, you may continue to receive communications from us to any name or email address not specified in your opt-out request.

 

Social Media Plugins

The Site may use social plugins, which allow you to interact with us through your Facebook, Instagram, Twitter, and other social media accounts. If you visit a page of our Site that contains such a plugin, your browser establishes a direct connection to that social media's webservers. The content of the plugin is transmitted by the social media site directly to your browser and incorporated by the social media site into the Site. By integrating the plugins, the social media site receives the information that your browser has accessed the corresponding page of our Site, even if you do not have an account or are currently not logged in to your account. We have no control over the extent and use of information that the social media site collects using this plugin.

If you interact with a social media plugin by, for example, clicking a "Like" button or leaving a comment, the corresponding information is also transmitted directly to the social media server and stored there. Depending on your settings, the information will also be posted on the social media site and displayed to your contacts or friends on the social media site. The social media site may use this information for the purpose of advertising, market research and tailor-made pages.

To understand what information social media sites, collect when you interact with their plug-ins, please review their privacy policies. You may also have the option to change your settings in the social media site to prevent the collection of your information.

 

Your Rights and Choices

You have the following rights related to the information that we maintain about you:

• The right to be informed about how your information is used. This is the reason we provide this Privacy Notice to you.
• The right to access the information we hold about you.
• The right to request the correction of inaccurate information we hold about you. You can correct some of this information in your account settings.
• In some circumstances, the right to request that we delete your information, or stop processing it or collecting it.
• The right to stop direct marketing messages, which you can do through your preferences here or by clicking on any "unsubscribe" link in any marketing email you receive from us. You also have the right to withdraw, with effect for the future, your consent for other processing activities for which you have given us your consent. Regarding your cookie settings, you can do this anytime using the "Cookie Settings" link in the footer of our website.
• The right to request that we transfer your information either to you or a third party.
• The right to, at any time, object to data processing based on legitimate interest or for direct marketing purposes.

If you have any questions or concerns, please reach out to us using the contact information below.

Moreover, you have the right to complain to your data protection regulator.

 

Third-Party Links

We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of these third-party websites and do not endorse such practices. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

 

How to Contact Us

We always want to hear from our customers - especially with your questions, comments or concerns about our privacy practices. Please don't hesitate to contact us via email at hello@insectlore.co.uk Alternately, you may mail us at:

Insect Lore Europe, Unit 11 Indian Queens Trading Est, Warren Road, Indian Queens, Cornwall TR9 6TL

 

List of cookies we collect The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.